Samsung Call Management Suite (CMS) NES-S100-IC03 Samsung CMS is a total call management solution that fully integrates with your Samsung phone system. With Samsung CMS, users are able view real-time and historic call statistics check the status of other extensions and record all external phone calls. Available in three fully integrated modules, Samsung CMS provides all the business tools you need for your telephone system. Increased Efficiency Enhanced Productivity Streamlined Operations Drive Customer Retention and Job Satisfaction
CMS Report: Log and Analyze your Communications
This module gives managers complete visibility of call traffic and call costs for single or multiple sites, individuals, departments or clients.
CMS Record: Keep a Secure Record of All Calls
Samsung CMS Record provides call recording, quality monitoring and call evaluation. Use it to store, find, playback, archive and email encrypted recording.
CMS Contact: Contact Center Analytics
CMS Contact delivers call center analytics via dashboards and group wallboards, supervisor control, agent desktop and automated dialing.